Política de frete

Shipping Policy

This website is operated by Kage Industries PTY LTD (referred to throughout these Terms as “we”, “us” and “our”). Kage Industries offers this website, including all information, tools, and services, subject to the terms, conditions, and policies outlined here.

At Kage Industries, we are committed to ensuring your order reaches you safely and efficiently. We proudly ship worldwide using Australia Post as our primary carrier.

1. Processing Times

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • During peak seasons, holidays, or promotional periods, processing times may take slightly longer.

  • Custom or made-to-order items may require additional processing time, which will be advised at purchase.

2. Shipping Within Australia

  • Standard shipping within Australia generally takes 2–7 business days depending on your location.

  • Express shipping options may be available at checkout for faster delivery.

  • Tracking numbers will be provided once your order has been dispatched.

3. International Shipping

  • We ship worldwide via Australia Post International services. Delivery times vary depending on the destination and customs clearance, generally ranging from 7–21 business days.

  • Import duties, taxes, and customs fees are the responsibility of the customer. These charges are determined by your local customs authority and are not included in the product price or shipping cost.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on destination, weight, and shipping method selected.

  • Occasionally, promotional free shipping may be offered.

5. Delivery Issues

  • Once an order has been dispatched, Kage Industries is not liable for delays caused by Australia Post, customs processing, or other factors beyond our control.

  • If your order is lost or damaged in transit, please contact us at sales@kagestxr.com. We will assist with lodging an investigation with Australia Post.

  • Customers must ensure shipping details provided are accurate. We are not responsible for items delivered to incorrect addresses due to customer error.